Frequently Asked Questions
If you're new or looking for answers to your questions, this guide will help you learn more about our services and their features.
General questions:
To get started with ZIDO, simply click 'Sign Up' button and select a subscription plan—monthly or yearly, based on what suits your business the best. Follow the easy steps to complete your registration and configure your account. Should you need any assistance or have questions during the subscription process, our dedicated customer support team is ready and eager to assist you.
You have the flexibility to add an unlimited number of users to your ZIDO account. Simply navigate to your account page, where you can add users as needed.
Absolutely! ZIDO offers customizable booking and payment features to align with your specific business requirements. Whether you need to adjust your scheduling preferences, set up unique payment options, or tailor client communication, our platform provides the flexibility to ensure it fits perfectly with your operations. For further customization options, feel free to explore the settings on your account page or contact our support team for assistance.
ZIDO allows you to set custom cancellation policies, including potential fees for no-shows or last-minute cancellations, to protect your business and minimize lost revenue.
Payments & Cancelation Terms:
We accept a wide range of currencies, including major international ones (SAR, BHD, USD, EUR) and select local currencies (AED), supported by our payment partner Paytabs.
ZIDO processes and disburses payments on a weekly basis (a such that the amount is min 2000 AED or international currency per transaction. This policy is designed to streamline the payment process for our users, making it efficient and reliable for your business's cash flow management.
For detailed information on our cancellation policy, we kindly ask you to visit the Terms and Conditions page on our website. Here, you'll find comprehensive details and guidelines regarding cancellations to ensure clarity and understanding of our policies.
Customer Support:
For any support or assistance with your ZIDO account, you can reach out to our dedicated support team. We're available via phone or through WhastApp at +971 50 688 9436. Our team is here to help with any queries or issues you may encounter.